Return window
You can request a return within 7 days of delivery if an item arrives damaged, is defective out of the box, or is different from what you ordered.
What cannot be returned
- Items damaged after delivery, for example by wrong wiring, reverse polarity, over-voltage, soldering or physical damage.
- Items with missing parts, accessories, manuals or original packaging.
- Consumables once opened or used, such as filament, solder, glue and cut-length wire or tubing.
- Software, licences, gift cards and custom or made-to-order items, including 3D printing services.
- Items marked as non-returnable on the product page.
How to request a return
- Sign in and open My orders, choose the delivered order and select Request return.
- Pick the items and quantities you want to return and tell us what is wrong. Photos or a short video help us resolve it faster.
- We review the request and reply by email, usually within 2 business days, with the next steps for pickup or self-shipping.
Inspection and refunds
Returned items are checked when they reach us. Once the return is approved we offer a replacement or a refund:
- Online payments are refunded to the original payment method. Banks usually show the refund within 5–7 business days after we process it.
- Cash on Delivery orders are refunded by bank transfer or UPI to an account you share with us.
Shipping charges are refunded only when the return is due to our error, such as a wrong or defective item.
Cancellations
To cancel an order before it ships, see our Cancellation Policy.
Contact
For help with a return, email [support email] or call [support phone].