Cancelling an order
You can cancel an order yourself from My orders until it has been shipped. Once an order has shipped it can no longer be cancelled; please use the returns process after delivery instead.
Refunds for cancelled orders
- Online payments are refunded automatically to the original payment method. Banks usually show the refund within 5–7 business days.
- Cash on Delivery orders have nothing to refund.
Cancellations by us
We may cancel an order, fully or partly, if:
- an item is out of stock or cannot be sourced in time;
- the product was listed with a clearly wrong price or description;
- the delivery pincode is not serviceable;
- an online payment is not completed within 30 minutes of placing the order;
- we cannot verify the order or suspect misuse.
We will email you if this happens, and any amount paid is refunded in full.
Contact
Need help with a cancellation? Email [support email] or call [support phone].